Hello, my name is
Alex Hepworth
With a curious nature, and a knack for problem-solving, I love exploring new avenues in the world of technology. I am passionate about developing solutions to real-world problems and welcome the challenges that come with technology.
Résumé
To obtain a challenging position in Technical Support where I can utilize my strong problem-solving abilities, team-oriented approach, and technical expertise to provide exceptional customer support and ensure the successful resolution of complex issues. With a strong foundation in computer technologies and experience working in agile environments, I am eager to contribute to the success of a dynamic and forward-thinking organization.
HTML Knowledge of HTML5 features and ability to use them to enhance user experience
CSS Familiar with concepts such as selectors, specificity, and the box model, as well as experience creating custom and responsive designs.
JavaScript Can create interactive and dynamic web pages. Knowledge of ES6+ features and ability to use them to write clean and efficient code. Experience with using web APIs and asynchronous data.
Windows, Mac, Linux Proficient in using Windows, macOS, and Linux operating systems. Ability to troubleshoot common issues and perform system maintenance tasks on each platform. Comfortable with command-line interfaces and tools.
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Window Cleaning Supervisor MSNW - Bellingham, WA
- Led teams on various window cleaning commercial buildings throughout western Washington.
- Managed a wide range of projects, ensuring that all tasks were completed on time and to the highest standards.
- Developed and implemented training programs to enhance team members' skills and performance, resulting in a more efficient and effective workforce.
- Maintained excellent relationships with clients by delivering exceptional customer service and addressing their concerns promptly.
Owner Castlerock Window Cleaning - Bellingham, WA
- Established and operated a successful residential window cleaning business.
- Managed all aspects of business operations, including scheduling, customer service, and billing.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Maintained high standards of quality and customer satisfaction through attention to detail and professionalism.
Technical Support D-Link (Aradiant) - San Diego, CA
- Provided first level support for D-Link's networking products.
- Assisted customers in configuring their home or office networks, including routers, switches, access points, and networking cards.
- Resolved network issues, wireless network setup problems, and other technical problems related to D-Link products.
- Maintained detailed records of customer interactions, including troubleshooting steps taken, and solutions provided.
- Stayed up-to-date with the latest networking technologies and product releases, ensuring the ability to provide high-quality technical support to customers.
Technical Support Boeing (Comforce) - Bellevue, WA
- First level phone support for the Boeing Company, addressing a wide variety of computer-related problems.
- Supported Microsoft Windows, software, printers, mainframe applications, and network connectivity.
- Utilized the Boeing knowledge base to support hundreds of applications, enabling efficient and effective resolution of technical issues.
Platforms Support Microsoft (Entex) - Bellevue, WA
- Provided first and second tier phone and email support for Microsoft customers, specializing in DOS, Windows 3.1, and Internet Explorer versions 2-5.
- Helped customers with networking and Internet connectivity issues, and contributed to in-house product documentation.
- Completed a month and a half of internal Microsoft training, with a focus on MS-DOS, Windows 3.x, and Windows 98.
- Earned MCSE certification in Windows NT 4.0 during research and development time.
PC Technician Equus Computer Systems - Redmond, WA
- Built custom PCs and servers, and performed upgrades to improve system performance.
- Conducted quality control checks to ensure all computer systems were functioning properly.
- Provided phone support and performed on-site repairs.
- Mentored and trained other technicians, sharing technical expertise to enhance team performance.
- Oversaw all internal IT tasks, including technical support and installation and maintenance of client computers on a NetWare 4.11 network.
Associates Degree Lake Washington Technical College (1997)
- Received an associates degree in computer services and networking technologies.
- Studied electronics, computer hardware, and networking, gaining a solid foundation for the IT industry.
- Learned desktop publishing software such as Adobe Photoshop and Illustrator.
- Gained hands-on experience working with computer hardware, assembling and repairing computer systems, and configuring networks.
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Download
alexhepworth.com
Some Projects I've Done
Lunartype
This is a simple Monkeytype clone. It is a minimalist typing app that let's you practice your typing, and track your progress.
Projects Portal
A portal that points to simple projects I made. It is a collection of basic functionality that is common throughout the web.